Welcome to Diacle. We take privacy seriously and this Policy outlines how we look after your personal data while you enjoy on our website. It also tells you about your rights and how you are protected by law. Please read this Policy carefully as it contains important information. We update this Policy regularly.

Last updated: July 2018

This Policy:

This Policy applies to the use of personal data collected by us in relation to our products. It aims to give you information on how we collect and process your personal data, including any data you may provide through our website when requesting further information, answering our Q&As or signing up to newsletter.

What data do we collect?

We may collect personal data from you when accessing our website. This is to enable you to access the full extent of our services. Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous).

The list below exemplifies what data we may collect. The list is not exhaustive:

  • Given name

  • Family name

  • Address

  • Date of birth

  • Telephone number

  • Image of recent utility bill displaying address

With the development of services provided via website we may start collecting other types of personal data, including:

  • Cryptographic hashes of personal data listed above

  • Selfie;

  • Passport information;

  • Digital identifying information sent by your mobile, computer or access device including but not limited to IP address and web log information

  • Verification reports issued by our partners at your request.

We may require you to provide additional information to verify your identity, address or any other information in your account, such as your date of birth, copy of ID, citizenship, country of residence, and other information.

How do we use your data?

We use your data in accordance with local laws and regulations and connected to the following:

  • to verify your identity when you are dealing with us

  • to determine your eligibility for any of our products or services

  • to determine your compliance with the terms and conditions that apply to any of our products or services and applicable law

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • to improve our website based on your information and feedback

  • to answer your queries and requests

  • to comply with our legal and regulatory obligations

  • to carry out market analysis and research

  • to monitor use of our products and services

  • to assess, maintain, upgrade and improve our products and services

  • to carry out education and training programs for our staff

  • to manage and resolve any legal or commercial complaints or issues

  • to carry out planning and forecasting activities and other internal business processes

  • to keep you informed about our activities

Third party marketing and opting out clauses:

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of your use of our services.

Governing law and jurisdiction: England and Wales

Data Protection Regulation: General Data Protection Regulation (EU 2016/679)

Contact Details: Maryam Osman (





Welcome to our Privacy Policy. We respect your privacy and we are committed to protect your personal data. Here we set out how we will protect your personal data when you visit our website and how your privacy rights are protected. We recognise our responsibility when dealing with your data and the need to comply with local regulations when it comes to the collection, holding, processing, use and/or transfer of personal data under the regulation in the form.

We recommend you read this Privacy Policy carefully and be mindful of regular updates and any specific privacy policies we may provide. We keep our Privacy Policy under regular review and will make the latest version available on our website. You will find the website link in the form.

Our website is not intended for children and we do not knowingly collect data relating to children.


Our website may include links to third-party websites, plug-ins and applications. We do not control these third-party websites and therefore we are not responsible for their privacy policies or the way they treat your data. Please read the privacy policies on the websites you visit.


Without your personal data we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us.

In addition to the list provided in the form, we also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. 


Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


We strive to protect your choices regarding certain personal data uses, particularly around marketing and advertising and you will only receive communication from us in regards to the provision of the services, or otherwise requested by you.


We may transfer and store your personal data in various countries around the world which will have different levels of protection of your data. We are based in the jurisdiction in the form and abide by local laws and regulations. Whenever we transfer your personal data abroad we ensure a similar degree of protection is afforded to it.

Security is important to us, and to protect your personal data we have put appropriate technical and organisational measures in place.  Notwithstanding those security measures, it is important to remember that the transmission of data via the internet may not be completely secure. Please do not use our website if you do not want to take that risk.


We may share your data with the following parties

  • our staff who need the information to discharge their duties

  • related entities within our corporate group

  • our partners, agents and service providers

  • payment system operators and financial institutions

  • professional advisers who we engage to provide advice on our business

  • government authorities who ask us to disclose that information, or to other institutions and third parties as required by law

Third parties we contract with are bound by contracts with confidentiality and non-disclosure clauses and may not use your personal information for any reason other than specified in this Privacy Policy.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used in an unauthorised manner, altered or disclosed.

We will only retain your data for as long as reasonably necessary to fulfil the purposes we collect it for, including the purposes of satisfying any legal, regulatory, tax or accounting requirements.We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.


We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business.

Personal data provided by users will, where it is relevant to any part of our business, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by us.

In the event that any of your personal data are to be transferred in such a manner, you will not be contacted in advance and informed of the changes.


We use cookies to optimise your use of the website. A cookie is a small file of letters and numbers that helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The information collected will help us directing online advertising to you.


You have the legal right to ask for a copy of any of your personal data held by us (where such data is held). You will not have to pay a fee to access your personal data. However, we may charge you a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.


You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    If you want us to establish the data's accuracy.
    Where our use of the data is unlawful but you do not want us to erase it.
    Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

13.          CONTACTING US

If you have any questions about this Privacy Policy, please see the contact details above.